Return & Refund Policy

Return and Refund Policy

Effective Date: February 1, 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the RestoreWell Health website located at www.restorewellhealth.com (the “Website”).

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@restorewellhealth.com
Phone: 888-902-5013

Mailing Address:
RestoreWell Health
11831 Scaggsville Road, Suite 415
Fulton, Maryland 20759
United States

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

3. Return Eligibility

Customers in the United States have the right to request a return within 14 days of receiving their product, subject to the conditions outlined below.

3.1 Conditions for Return

To be eligible for a return:

  • Unused and Undamaged: Items must be unused, undamaged, and in the same condition as received

  • Original Packaging: Items must be returned in original packaging with all labels intact

  • Proof of Purchase: A receipt or order confirmation is required

4. Return Process

4.1 Initiating a Return

To initiate a return:

  • Contact Customer Service at support@restorewellhealth.com or 888-902-5013 within 14 days of receiving your order

  • Provide your order number and the reason for the return

If approved, we will send return instructions and, if applicable, a Return Merchandise Authorization (RMA).

4.2 Preparing Your Return

  • Securely package the item in its original packaging

  • Include all accessories, inserts, manuals, and any free gifts

  • Include any return authorization documentation provided

4.3 Shipping the Return

  • Ship the return within 7 days of receiving return authorization

  • Use a trackable shipping method to ensure safe delivery

5. Return Shipping Costs

Customer Responsibility:
All return shipping costs are the responsibility of the customer unless the return is due to our error (defective, damaged, or incorrect item).

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Items must meet return eligibility criteria

  • Return request must be made within 14 days of receipt

Refund:
Refunds will be issued to the original payment method, minus any applicable shipping or restocking fees.

6.2 Defective or Damaged Goods

  • Notify us within 48 hours of delivery

  • Provide clear photos or videos showing the issue

Resolution:
We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

  • Notify us immediately upon receipt

Resolution:
We will cover return shipping and send the correct product at no additional cost.

6.4 Product Never Arrived

  • Contact us if your order does not arrive within the estimated delivery timeframe

Resolution:
We will investigate with the carrier and, if confirmed lost, issue a replacement or full refund.

6.5 Order Cancellation

Before Shipment:
Orders may be canceled for a full refund if they have not yet shipped.

After Shipment:
If the order has shipped, the standard return process applies.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or personalized products

  • Perishable goods

  • Intimate or sanitary goods (including personal care items), unless unopened and unused

  • Gift cards

  • Downloadable or digital products

8. Refunds

8.1 Refund Conditions

Refunds are issued only after the returned item is received and inspected.

We will notify you by email regarding approval or rejection.

8.2 Refund Processing

  • Refunds are issued to the original payment method

  • Processing may take up to 14 business days, depending on your bank or card issuer

8.3 Partial Refunds

Partial refunds may be issued if:

  • Items are returned damaged or incomplete (not due to our error)

  • Items are returned outside the allowed return window

9. Exchanges

We replace items only if they are defective, damaged, or incorrect.

To request an exchange, contact support@restorewellhealth.com.

  • Our Error: We cover shipping costs

  • Change of Mind: Customer covers shipping costs

10. Timelines

  • Return Window: Report and ship returns within 14 days of receipt

  • Return Processing: Refunds processed within 14 days after inspection

  • Refund Posting: May take up to 14 days to appear on your account

11. Legal Rights

This policy does not affect any statutory rights you may have under applicable consumer protection laws.

12. Questions and Support

For more information:

By placing an order on www.restorewellhealth.com, you agree to this Return and Refund Policy.

RestoreWell Health
support@restorewellhealth.com
888-902-5013

Mailing Address:
11831 Scaggsville Road, Suite 415
Fulton, Maryland 20759
United States